Contact Sal y Limón
Last updated: 2026-06-09
We answer every customer message within one business day. The same humans who curate Sal y Limón answer the support inbox — there is no chatbot in between.
Customer service
- Email: support@salylimon.shop (one business day reply, Monday–Friday)
- Postal: NAWAFY LTD — trading as Sal y Limón, 33 Queen St, London EC4R 1AP, United Kingdom
About a specific order
Please email support@salylimon.shop with your order reference (you'll find it on your payment receipt) and we'll get back to you within one business day.
Returns & refunds
Our 30-day return process is documented on our returns policy page. Email us before posting anything back — we'll confirm the return address and any prepaid label that applies.
Press, wholesale, or partnership
Send your inquiry to hello@salylimon.shop with the subject line “Press”, “Wholesale”, or “Partnership” and we'll reply within two business days.
Company information
Legal entity, seller of record, and registered-office disclosure are listed on the company information page.